Shipping Policy

Shipping Policy

At Ottawa North, our goal is to provide a simple, transparent, and stress-free shopping experience. From placing your order to receiving your delivery, we want you to feel informed and supported every step of the way. Below is a clear overview of how your order is processed, shipped, and delivered.

How to Place an Order

1. Select Your Product
Visit the product page, choose your desired color, size, or variation, and click “Add to Cart.” Double-check your selection before proceeding.

2. Review Your Order
Once you’ve added all items to your cart, click “Checkout.” Fill in your shipping details carefully to ensure your order is delivered correctly.

3. Choose Shipping & Payment Method
After entering your address, you can choose your preferred payment option. All payments are processed securely via SSL encryption. We offer:

• Credit Card (Visa, Mastercard, AMEX, Maestro)
  

• Interac (Canada)

• Apple Pay / Google Pay

4. Complete Your Purchase
Click “Place Order” to proceed to payment. Follow the on-screen instructions. If you experience any issues, our support team is happy to assist you.

Order Processing Time

Once your order is placed, we typically process it within 1–3 business days. Orders placed on weekends or holidays may take slightly longer to ship.

As soon as your order is shipped, you will receive a shipping confirmation email with a tracking number, so you can follow your delivery in real time.

Shipping & Delivery

After processing, your order will be shipped as quickly as possible. Ottawa North works closely with logistics partners to ensure a reliable and transparent delivery process.

Because our products are shipped directly from our suppliers in Asia, deliveries may take a bit longer than domestic shipments. Occasional delays may occur during peak seasons or due to external factors such as customs clearance or weather conditions.

You will be notified via email once your order is on its way.

Free Shipping – Always

We proudly offer free shipping on all orders, with no minimum purchase required. Whether you're ordering one item or several, delivery is always on us.

You’ll also enjoy free shipping during all major promotion periods — so you can shop more, and worry less.

Delays & Special Circumstances

While we always aim to ship as quickly as possible, there may be occasional delays due to high demand, holidays, or unforeseen issues. If this occurs, we’ll notify you immediately and do everything we can to get your order moving again quickly.

Need urgent shipping?
Feel free to contact us before ordering — we’ll do our best to offer a fast-track option if possible.

Customer Service – We’re Here for You

If you have any questions about your order or need support, don’t hesitate to reach out. You can contact us anytime via email at info@ottawanorth.ca.

Our friendly support team is ready to help, provide updates, or solve any shipping-related concerns.

At Ottawa North, we’re committed to making sure your order arrives quickly, safely, and with care. Your satisfaction is our top priority.